FAQs

Frequently Asked Questions

Everything you need to know about hosting with Encryptik, organized by topic.

Account & Billing

What payment methods do you accept?+

Payments are processed securely through the Client Area at checkout. See the cart for currently supported methods.

Can I change my billing cycle?+

All current Managed Hosting plans are billed monthly. Contact support if you have questions about your billing cycle.

Do you offer a money-back guarantee?+

Yes, a 30-day money-back guarantee applies to new hosting plans.

Can I upgrade or downgrade my plan later?+

Yes, plan changes can be made anytime from the Client Area and take effect on your next billing cycle.

Technical

What control panel do you use?+

Managed Hosting plans run on the Enhance control panel. Our self-managed cPanel Hosting tier (launching soon) will give you your own cPanel account.

Will you help migrate my existing site?+

Managed migration and onboarding assistance is included on Enterprise Lab. For Starter Lab and Research Pro, reach out via our contact page and we'll help plan your move.

How much storage and how many websites do I get?+

This varies by plan — see the pricing page for exact NVMe SSD storage and website limits per tier.

Do you support one-click WordPress installs?+

Yes, on all hosting plans.

Security & Privacy

Is SSL included?+

Yes, free SSL with automatic renewal is included on every plan.

What is your logging policy?+

We log only what is operationally necessary for security and service delivery — see our Privacy Policy for full detail.

Do you offer private WHOIS registration?+

Yes, at no additional cost on domain registrations.

Policies

What happens if I get a takedown notice?+

See our Service Level Agreement for our takedown notice response commitment on substantiated legal notices. This does not apply to content that is illegal on its face (such as CSAM), which is removed immediately upon verification with no refund.

What content is prohibited?+

See our Acceptable Use Policy for the full list — illegal content, malware, and CSAM are always strictly prohibited, with zero tolerance and no refund.

How do I report abuse on your network?+

See our Report Abuse page for the reporting process.

Still Have Questions?

Our team is happy to help you figure out the right plan.

Contact Us